Frequently Asked Questions

We want you to have the simplest and easiest booking experience possible, so we have gathered some common questions and answers below.

Can’t find what you’re looking for? We’re here to help, simply contact our friendly team for further assistance.

How much will it cost?

One day hire in one of our huts or chalets is £30 any day between April and October. You can add additional days at £20/day.

A 7-day hire will cost £100. You can add additional days at £20 per day or add extra weeks at £75 per week.

In the winter (November-March) you can hire for a week for £30. You can start your hire on any day.

Long hire for 2026 is via a 10mth term from April. Prices are £825/£950 for the whole period depending on hut style. Limited availability.

For our Seashore Accessible Beach chalets at Felixstowe, a unique, offering a furnished chalet space with heating and lighting.
One Day Hire is £50 any day between April and October. You can add additional days at £35 per day.
A 7-day hire will cost £145 with additional weeks at £75.
Between November – March, a 7day hire cost is discounted to £60/week.

I have made a booking, why have I received two emails?

You will receive a booking confirmation email from us. We need to see this when you collect your key to verify your booking. It contains your booking information. You will also receive a separate email about the payment you have made for your record of the transaction.

When do I leave?

Your hire ends on 10:00pm on the last day of your hire period. This is stated on your booking confirmation email.

For example, a single day hire on a Saturday is from 10:00am Saturday – 10:00pm Saturday. A 7-day hire starting on Monday would run from 10:00am on Monday and end 10:00pm on Sunday.

If you have a long hire booking, this has fixed dates for the period of hire e.g. 10 months and the dates will be stated on your booking confirmation.

Where do I collect/return my key?

Your beach hut key is to be collected from the relevant Seaside Office between 10am – 2pm on your hire start date. Keys are also returned to the designated Office. Alternative arrangements can be made if necessary, by appointment, by contacting us in advance.

Arrive: Key collection is from 10:00am on your hire start date.

Vacate: You should vacate the hut and return your key by 10:00pm on the last day of your hire.

For Seashore accessible beach chalets, an access code will be sent to you by the team a minimum of 14-days prior to your hire start date (there is no key collection). Please direct any access code queries to beachhuts@eastsuffolk.gov.uk or telephone 01394 444888. You may access the chalet from 10:00am on your hire start date and should vacate by 10:00pm on the day your hire ends.

I have lost the beach hut key, what should I do?

Please report lost keys straight way to the relevant Seaside Office. A replacement key/lock charge may apply at £50. This is payable by card at the relevant Seaside Office at time of collecting replacement key/end of hire.

What are the hire Terms and Conditions?

The terms and conditions of your booking can be found here.

We appreciate your co-operation in adhering to the terms and condition of your hire which are highlighted at time of booking and referenced on your booking confirmation.

How can I amend or cancel my booking?

You may request to move your booking to an alternative date if you have booked day/s or week/s. To request this contact us and we’ll do our best to assist you. Refunds for a cancellation for day/week bookings will not be given unless there are particular extenuating circumstances and will require a written request and be subject to approval at the discretion of the Coastal Property Manager.

Refunds will not be given in part or in full for long-hire.

Who do I see or contact about East Suffolk beach huts and chalets?

You can contact the team in many ways…

Email at beachhuts@eastsuffolk.gov.uk

Phone Lowestoft 01502 586167 or Felixstowe 01394 444888

Visit our Seaside Office at:

Lowestoft Beach Office. You can find us at South Beach, next to hut 106 #map. The Esplanade, Lowestoft. What3words ///robe.rushed.void

Felixstowe Seashore Village (2026 seasonal office). Chalet 5 Cormorant. Sea Road, Felixstowe. Access via promenade. What3words ///offer.makes.drags

Office Opening Times: Between April – October Our Seaside offices are staffed 7-days per week between 10 – 2pm (as a minimum). Please note our work can require us to attend to site issues/enquiries and on occasions the office door may be locked briefly during the intended open hours for this purpose. Thank you for your understanding. The team cover phone/email all year round beachhuts@eastsuffolk.gov.uk

Beach wheelchairs telephone 01502 586167

Are there car parks near the beach huts?

Nearby parking facilities can be located via Ringo app.

Do you have beach wheelchairs available?

Yes, you can hire Beach Wheelchair for free for the day. Advance booking is required. We have child beach wheelchairs and adult beach wheelchairs. These can be booked with or without a beach hut hire and are available at Lowestoft, Southwold and Felixstowe. For more information and to Contact us please visit our Beach Wheelchair page. Terms and conditions apply.

Cycling, dogs and barbeques and my day at the beach – what should I know?

On Lowestoft lower promenade cycling is not permitted, while in Felixstowe, the promenade is a shared pedestrian/cycling space, so please take care, whatever your mode of travel. Please adhere to local signage.

Dogs are welcome but should be well-behaved and under close control please (on lead on prom and in/near huts). Bylaws mean restrictions to dogs on beaches at Lowestoft South Beach and Felixstowe Beach (1^st May – 30^th September) and Southwold (1^st April – 30^th September). Please adhere to local signage. Dog fouling should always be cleared up. There are areas nearby where beach access for dogs is allowed all year round.

Barbeques are not permitted near beach huts or on our resort beaches due to bylaws.

Smoking and vaping in/near beach huts is not allowed.

Thank you for respecting our beaches and being considerate so everyone may enjoy the area.

I haven't received my confirmation?

You will normally receive an email confirming your order within a few hours.

If after this time you have still not received your confirmation, please check that the email has not been misdirected to your spam/junk folder. If you cannot locate the email, or if you suspect that the email address you supplied was incorrect, please contact us.