Frequently Asked Questions
We want you to have the simplest and easiest booking experience possible, so we have gathered some common questions and answers below.
Can’t find what you’re looking for? We’re here to help, simply contact our friendly team for further assistance.
What are the booking periods?
Weekly Hire: You can hire a beach hut on a weekly basis. Beach huts are available to hire all year round from April until March. Weekly bookings run from Saturday – Friday (key collection is between 10am-2pm and must be handed back by 3pm on the last day of hire).
Winter hire: A selection of the beach huts are available for a winter hire period that runs from the end of October to the end of March.
Daily hire: You may be able to hire a beach hut for daily hire, however this is subject to availability and can only be booked by contacting the Beach Office.
How can I book for the winter period as it is not appearing on the duration/date drop down?
For 2024 we have moved to a new booking process for the ‘Winter Hire’ booking duration. This booking duration is now classed as a seperate booking option, for more information please visit Winter hire
How do I pick up and drop my keys off?
Key can be collected at the Beach Office between 10am and 2pm on a Saturday and need to be returned by 3pm on the Friday. By special request in advance, alternative arrangements can be made by contacting us directly.
I have lost the beach hut key?
To report a hut key has been lost or damaged – Customer to report to beach office. A lost key charge will apply each time. The current charge for this is £40.00. This is key replacement cost including delivery and administration costs. This is payable via PDQ at time of collection of replacement key. If key is lost at end of hire, a £40.00 charge will apply at time of reporting. If Customer has failed to return key at end of hire, contact will be made and timeframe for return of the key agreed. If key is failed to be returned after this time, an invoice will be sent to the hirer for the lost key charge amount.
Previously, I have made a 'block booking' but I can't see this option on the new website
The ‘block booking’ option has been replaced with a discount opportunity for those booking four or more weeks consecutively in the same hut (exemptions apply)*.
Qualifying bookings secure a 25% discount. This provides wider booking flexibility, without the fixed period dates of the previous block booking option. Look for the discount in the basket at check-out.
NOTE The discount will not apply to the basket unless all periods selected qualify for the discount. You may make multiple bookings, if the discount is not reflected in the basket, please ensure any non-qualifying weeks are booked separately.
How can I amend or cancel my booking?
Where is the Beach office and how do I get in touch?
Our friendly team can be contacted in the following ways:
Call in – The Beach office is located on the South Beach Lower Promenade. You’ll find us near the Victoria two-storey building, next to Hut 106. Seasonal opening hours apply.
Are there car parks near the beach huts?
There are two car parks close by Claremont Pier Car park and Kirkley Cliff Car Park, if travelling by sat-nav use the NR33 0BS postcode. These are Council-run pay and display facilities and can be paid via Ringo app
Do you have beach wheelchairs available?
We have two specially designed beach wheelchairs with large pneumatic wheels which just can be used to help you* access the sandy beach and shoreline at Lowestoft South Beach. Booking in advance required. To enquire about availability and arrange to hire, contact the Beach Office via email (email@example.com) and we’ll make sure one is ready and waiting for you. There is no charge for the use of a beach wheelchair. Available May to September (additional dates may be possible upon request)
*Please note that you must be able to transfer yourself from your usual wheelchair onto a beach wheelchair as we do not have a hoist available. The chairs are supplied with a chest strap but do not have a head support. The maximum weight is 25 stone (350 lbs / 158kg). Children should be at least 3′ (92cm) tall to fit in the chair.
Can I use a BBQ on the beach?
Due to Byelaw, under no circumstances are barbecues, fires or fireworks allowed on any part of the promenade or beach including within the Chalet.
Cycling is not permitted on the lower promenade in Lowestoft. Cycling is permitted on the upper promenade where markings and signs indicate.
Can I take my dog onto the Beach?
By order of Byelaw, dogs are not permitted on some areas of the Beach (between the South Pier and Pakefield Corner) from 1st May to 30th September inclusive.
There are notices and promenade markings about this restriction. Dogs must always be kept on a short lead on the promenades and otherwise under close control. All dog fouling must be cleared up.
Are there other terms and conditions I need to know?
Bookings are subject to the full terms and conditions which can be found here.
What is included in the hire of a Lowestoft beach hut?
The hire includes the beach hut ‘shell’. Each hut comes furnished with a internal bench and shelf. Beach hut hire is self-catering and so you will need to bring all provisions to enjoy your day at the beach.
Each beach hut also comes with 2 director’s style chairs (except Victoria small).
I haven't received my confirmation?
You will normally receive an email confirming your order within a few hours.
If after this time you have still not received your confirmation, please check that the email has not been misdirected to your spam/junk folder. If you cannot locate the email, or if you suspect that the email address you supplied was incorrect, please contact us.
To secure the booking discount of 4 weeks, do I need to book any excluded weeks as a separate booking?
To qualify for a 25% discount when booking four or more consecutive weeks in the same beach hut, the booking duration must not include any dates between the 20th July 2024 to 30th August 2024 or the winter hire period. If the booking duration includes any of these dates the discount will not be applied, please book these excluded weeks under a seperate booking.